Shipping And Delivery

Shipping & Delivery

UNBOUND delivers across the United Arab Emirates and to supported international destinations. Delivery availability, applicable charges and available payment options are shown during checkout. Our team will communicate material changes to the expected delivery schedule.

Order processing & delivery estimates

Order preparation and courier transit times depend on product availability, destination, local courier schedules, and any customs or operational delays. Any delivery window shown at checkout or in an order update is an estimate, not a guaranteed delivery date. We will not represent a fixed 1–3-day dispatch or delivery promise while fulfillment schedules are affected by delays.

Where an order is delayed beyond the estimate supplied, our team will provide an updated status and available options. If we cannot fulfill your order, we will contact you about cancellation or the applicable refund, consistent with your legal rights.

UAE shipping charges

UAE orders of AED 300 or more qualify for free standard shipping, subject to any conditions clearly displayed at checkout. For orders below AED 300, the applicable shipping charge is shown before payment. Any delivery options or surcharges must be disclosed at checkout.

International delivery, customs & duties

We deliver to international destinations available at checkout. International deliveries may face additional transit time, customs clearance, taxes or import duties. Unless the checkout expressly states that duties are prepaid, local import duties and taxes charged by the destination country are the recipient’s responsibility. Such charges are not imposed by UNBOUND.

Cash on delivery

Cash on Delivery (COD) is offered within the UAE for eligible orders up to AED 700, only when the option is available at checkout. The availability of COD can depend on courier service area and order eligibility.

Address accuracy & delivery attempts

Please provide a correct address and reachable telephone number. Our courier may contact you to arrange delivery. If a delivery attempt fails because of an incorrect address or repeated non-response, we will contact you about next steps and disclose any applicable re-delivery charge before proceeding.

Missing, delayed or damaged shipments

If a parcel is lost, arrives damaged, is missing an item or has not arrived within the communicated window, contact support@unbound.ae with your order number. We will investigate with the carrier and provide the remedy required by applicable law. UNBOUND will not apply voluntary return fees when a legally required remedy is due to its failure to deliver or supply compliant goods.

Order cancellation & refunds

If you need to cancel, contact us as soon as possible. Requests before dispatch are assessed against fulfillment status. If UNBOUND cancels an order or cannot supply it, we will provide any refund required by law. Voluntary returns after delivery are governed by our Returns & Exchanges policy.